FAQs
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FAQs
What payment options are provided?
How do you ship product?
What's the shipping charge?
How quickly do I get the product?
Do I get charged sales tax?
What's the return policy?
Can I order over the telephone?
How do we contact you?
I don't know where to start. Any suggestions?
There are many instructional dance video suppliers. Why should I buy videos from The Dance Store?
Tell me more about The Dance Store.
How can I trust The Dance Store?
Can I place an order without divulging any credit card or other sensitive information?
I hate back order delays. Do you always have inventory on hand?
I've got two left feet and my husband can't hear the beat of the music. Can we really learn how to dance from videos?
How do you handle shipments outside the United States?
What special features do your DVD's offer?
What happens if my DVD or CD arrives damaged?
What is your privacy and security policy?
What video formats are offered?
Do you sell music?

 
What payment options are provided?
You may use most major credit cards, PayPal, personal checks, money orders, or cashier's checks. The PayPal option becomes visible during check out. Please see our Ordering page.
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How do you ship product?
We ship by U.S. Postal Service (USPS) First Class. This provides a great balance of low cost and fast delivery service. Please see our Ordering page for more details. We do not offer expedited or overnight shipping.
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What's the shipping charge?
For orders being shipped within the United States, the shipping charge is a flat $3.75, no matter how many videos you order. So, whether you buy one DVD or ten DVDs, you pay only $3.75 for the shipping cost. Please see our Ordering page for more details.
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How quickly do I get the product?
We generally fill and ship orders the same day of receipt. So, you generally receive your product according to the speed of delivery of first class mail. In general, for orders shipped within the United States, this delivery speed is a few days, but it could take six days. Keep in mind that mail does not move on Sundays and holidays. Please see our Ordering page for more details.
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Do I get charged sales tax?
A retail sales tax will be added to Virginia orders. You will see this when you check out. Orders outside of Virginia will not have a sales tax added.
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What's the return policy?
We will promptly replace any damaged or defective products. As with most media products suppliers, due to rampant piracy, we do not offer money-back satisfaction. Please order carefully and please watch our preview videos. Almost all of our customers are delighted with our products. (See more about our ratings herein below.)
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Can I order over the telephone?
We cannot accept credit card information over the telephone. Please see our Ordering page for payment options.
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What special features do your DVD's offer?
DVD's by The Dance Store are professionally authored and manufactured and they work in most DVD players throughout the world. (For orders outside the U.S., click here for details.) These DVD's have a chapter stop precisely at the beginning of every figure. All DVD's have a professional, easy to navigate menu system, where all chapter points are listed. Typically, each DVD has 40 or more chapter points. Of course, unless stopped, the DVD will play continuously, without stopping, just like a videotape. Our DVD's are not simple "video to DVD transfers." Instead, our DVD's are made from the original high resolution digital capture and thus have superior video and audio quality. They are pressed on the same manufacturing equipment used by large distributors such as Disney and Universal Studios (with the exception of the Carolina Shag series and Two Step by Gary and Lisa). Each tab forward or back lands you on a numbered title so that you always know exactly where you are in the video. If you like to have all of your figures indexed, titled, numbered, nicely organized and accessible on compact, easy-to-store, and nearly indestructible media, these DVD's are for you!
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How do we contact you?
Please see our Contact page for details on contacting us.
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I don't know where to start. Any suggestions?
If you and your partner are new to partner dancing and you want to get started with something easy, try Dancing to Romantic Slow Songs. In this video we show you how to jazz up your slow dance and we teach the basic step of the waltz and the foxtrot. This video is almost foolproof. The steps are easy and the dances can be used in a wide variety of social settings. These three dances can be thought of as "foundation dances" for your foray into ballroom dancing. These dances use the easy "follow the leader" teaching approach where you stand in front of your television and just follow the leader.
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There are many instructional dance video suppliers. Why should I buy videos from The Dance Store?
The Dance Store differentiates itself from the other suppliers in several ways:

  • First, our tapes and DVDs are longer than most on the market and they generally provide many more figures than the videos of our competitors. Most videos provide enough material to create a complete dance routine. One of our goals is to make learning to dance affordable for everyone. Unfortunately, learning to dance continues to be a very expensive undertaking. We're convinced that it does not have to be.
  • Second, we try to teach leadable figures, figures that most people can use in lead and follow social dancing.
  • Third, we try to cover more than just the steps and figures. Our Hustle Volume 3 video, for instance, goes pretty deep into styling and presentation.
  • Almost all beginners make the same mistakes. Strangely, most videos do not address these mistakes. Likewise, most folks can improve their dancing sharply by eliminating these typical, common problems. Our videos also address these common mistakes.
  • Most dance videos receive fairly low ratings from their buyers. Reasons: 1) not much material, 2) material is not clear or in depth, 3) the figures shown do not work for social dancing. In contrast to this, our Amazon.com consumer quality rating remains "Five Star." We are also probably the only supplier that routinely queries consumer feedback.

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Tell me more about The Dance Store.
The Dance Store is a Limited Liability Company (LLC) located in Chesterfield County, Virginia. We've been in business since 1999 and our business license number is 99012953. Click here to see it. Data on The Dance Store is also available on the Virginia State Corporation Commission (SCC) Web Site. Our LLC identification number is S067368.
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How Can I Trust The Dance Store?

The Dance Store operates on the Yahoo Stores e-commerce platform and our practices and policies are in full compliance with Yahoo Stores requirements. Our supplier rating is currently 4.5 stars (out of five possible). Our rating can be viewed in the Yahoo Shopping section. Start with this link www.shopping.yahoo.com and then type "Hustle Volume 1" into their search box. You will see our rating. Why isn’t our rating a full five stars? Click here for a full explanation. We also sell on Amazon.com and our supplier rating there has always been 5 stars out of 5 possible. Both of these e-commerce platforms offer “buyer protection” guarantees. Per Yahoo Stores requirements, every customer will receive an order confirmation e-mail and a supplier rating survey. (You do not have to complete the survey.) To ensure customer loyalty and to protect our store rating, we take every step possible to ensure customer satisfaction.

As far as security goes, the Yahoo Stores e-commerce system employs state of the art information encryption.
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Can I place an order without divulging any credit card or other sensitive information?
Absolutely. We have lots of customers who do this. Many customers send a money order or a cashier's check and some customers request shipment to a Post Office box number or to a work address. Note: since we use United States Postal Service, you must provide a valid postal address.
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I hate back order delays. Do you always have inventory on hand?
As long as we've been in business, we've never failed to have product on hand. We keep standard inventories to avoid delays.
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I've got two left feet and my husband can't hear the beat of the music. Can we really learn how to dance from videos?
"By far, the biggest barrier will be attitude, not aptitude. A long time ago, I thought about dance ability like I thought about artistic ability: you either had it or you didn't. Now, I don't think about either of those abilities like that. In my short dance career, I've personally watched some folks that I thought would be (I hate to say it) hopeless develop into formidable competitors. This experience has been very inspirational and it has made me completely rethink and reject the notion that natural talent is destiny. I believe that anybody who can tap their foot or clap their hands in time to the beat of the music is trainable. When I observe crowds of folks at concerts, I see that 99% of the people can successfully clap their hands, tap their feet, sing along, or play 'air guitar' in time to the beat of the music. Almost every teen-aged boy has played 'air guitar' or 'air drums.' This leads me to believe that 99% of adults are rhythmically capable. As far as having two left feet: again, the barrier is attitude, not aptitude. Social dancing requires no more 'talent' than rope skipping, swimming, skiing, or riding a bike." —Joe

Learning by video offers many advantages. 1) It's cost effective. 2) It enables convenient learning that fits your schedule. 3) It allows learning at your own pace in the privacy of your home.
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How do you handle shipments outside the United States?
Please see International Orders on our Ordering page.
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What happens if my DVD or CD arrives damaged?
Contact us and we'll replace it with no charge whatsoever to you. Comment: So far, we've not had this happen.
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What is your privacy and security policy?
Please see our The Dance Store's Privacy & Security Policy page.
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What video formats are offered?
Presently, we offer DVD's in the North American (NTSC) video format. The NTSC format works for all players in the United States, Canada, Mexico, and Japan. We do not currently offer the European PAL video format. The DVD's that we sell should work in most European players, as most are designed to accept either NTSC or PAL DVD's.

We have a limited stock of VHS videocassette titles still available. Please see our Contact page to check current and place an order.
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Do you sell music?
Yes we do! Please visit our Dance Music page.
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The Dance Store Online Your Source for Ballroom and Latin Dance Instruction P.O. Box 72732, Richmond, VA 23235, USA